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Toronto Star
Airlines raking in billions from add-on charges
IdeaWorks Company Inc. a consulting company that specializes in improving ancillary revenue and brand development, compiles the annual analysis. It released its 2010 figures on Tuesday.
Wall Street Journal
For Frequent Fliers, a Ranking of the Stingiest Airlines
Best among U.S. carriers: Southwest Airlines Co., which had award seats available for 99.3% of the queries made, and jetBlue Airways, which offered seats 79.3% of the time. Southwest and jetBlue both use points instead of miles, and IdeaWorks Co., the consulting firm that conducted the study, searched for award seats available at 25,000 points, the equivalent to standard awards at other airlines.
The Street
5 Fees Airlines Should Add Now
We compiled a list of five fees the airlines should add right now. We had help from Jay Sorensen, president of the airline marketing consultant for Shorewood, Wis.,-based IdeaWorks…
Wall Street Journal
Airlines to Load On More Fees
Jay Sorensen, president of Shorewood, Wis., airline consulting firm IdeaWorks Co., predicts that charging non-elite fliers for advanced seat assignments is inevitable.
USA Today
Will your expense account cover airline fees?
“These fees are going to stay, and they will grow in importance for the airline industry, especially when we see fuel prices begin to creep up again,” says Jay Sorensen, a consultant who is an expert on ancillary fees. “Airlines are unable to push through fare increases that match cost increases when the price of fuel is jumping up.. .. la carte fees work very well to fill that gap.”
Atlanta Journal Constitution
Delta, other airlines push a la carte model
“A la carte pricing is here to stay because airlines have found that it’s easier to add a fee or to raise a fee than it is to raise a fare,” airline consultant Jay Sorensen said. Because consumers can compare fares in a single glance on a travel website, “it’s very difficult for an airline to go out of alignment to try to raise a fare.”
MSNBC
What next? More airline fees possible in 2011
The strategy of offering fliers low fares and then charging for anything extra has worked well for airlines. The global airline industry is poised to earn as much as $22 billion from a la carte fees and other ancillary sources in 2010, according to Jay Sorensen, president of IdeaWorks, a company that tracks consumer trends.
Chicago Tribune
Baggage fees send airline revenue soaring
The sky appears to be the limit when it comes to the revenue airlines reap from passenger fees.