News and Research

August 1, 2012

August 1, 2012

Airline Passenger Experience
Going the Extra Mile
Consultancy IdeaWorks estimates that United Airlines recorded USD three billion in revenue from its frequent-flyer programme during 2010, while Delta Air Lines enjoyed USD 1.6 billion in revenue derived from its SkyMiles loyalty programme. Magazine Information:  Article copyright 2012, APEX. All rights reserved. APEX Editor’s Blog at You can read the APEX magazines online at

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