News and Research

May 11, 2006

May 11, 2006
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The Value of a Frequent Flier Mile Jumps in 2005 But Reward Availability Remains a Consumer Complaint
By some measures, the value of a frequent flier mile seems to be increasing, and yet other measures suggest a troubled mileage marketplace. United Airlines introduces a new loyalty currency that bypasses the need to rely upon traditional reward availability.

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