News and Research

September 22, 2014

September 22, 2014

Financial Review of Australia
Qantas frequent flyer changes ‘bewildering’ for customers
Qantas Airways may have marketed recent changes to its frequent flyer ­program as “simpler and fairer”, but in reality the airline added “daunting ­complexity” to its loyalty scheme, according to a new report from US consulting firm IdeaWorksCompany.

Scroll to Top