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Change Fees

Advice to Airline Managers – Don’t be Paralyzed by the 2022 Consumer Challenge – Report

Advice to Airline Managers – Don’t be Paralyzed by the 2022 Consumer Challenge is sponsored by global travel tech provider CarTrawler and was released today. The report includes a chart listing the Covid era change and cancellation policies for 25 leading global network and low cost carriers. The 14-page report by IdeaWorksCompany is a call …

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5 Ways Airlines Can Prevent Being Paralyzed by the 2022 Consumer Challenge – Press Release

CarTrawler-sponsored analysis describes how the airline industry must move past being a “deer in the headlights” and accept that the business of travel has changed.  “I remain quite optimistic for the summer of 2022,” is a quote you will likely hear from dozens of airline CEOs this winter. It’s human nature to hope for the …

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Covid-Era Travel Risks Are Changing: What to Consider So You Don’t Get Stranded

Wall Street Journal Sudden border closures. Quarantines. Given the new risks, the days of improvised trips for business or pleasure have become endangered in the Covid-19 era.  The new Omicron variant did more than prompt governments to quickly close borders and tighten Covid-19-related travel restrictions. It signaled that health disruptions are here to stay as …

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Six Ways the Airline Business has Changed – a Report by IdeaWorksCompany

Future Travel Experience There has been much debate for years about identifying the key feature of the air travel product. The pandemic effectively delivered an answer – it’s the destination that matters most, highlights a new ancillary-focused report by aviation and travel business consultancy IdeaWorksCompany and its sponsor, CarTrawler. The report is written by IdeaWorksCompany …

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American, Delta, easyJet, Emirates, and IATA Provide Examples of How to Save the Airline Industry – Press Release

Innovation can create the consistency sought by consumers and the revenue needed by airlines.  CarTrawler and IdeaWorksCompany continue the “Transformation 2021” series of reports with a second installment to guide the airline and travel industries to the light at the end of the pandemic tunnel.  Transformation 2021: Consistency and Innovation Will Save the Airline Industry …

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Consistency and Innovation Will Save the Airline Industry – Report

The airline industry has been tasked by the pandemic to restore confidence and consistency to the travel experience.  This report describes the many methods deployed by airlines to boost traffic and revenue during the recovery.  The pandemic, and the long tail of its hoped-for demise, has thrust more work into the arms of airlines.  Not …

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Ancillary Revenue Provides Rare Good News for Airline Industry – Press Release

Sales from non-ticket sources in 2019 jumped 20% for the top 10 airlines, while 2020 results show a la carte rates are holding.  The 2020 edition of the CarTrawler Yearbook of Ancillary Revenue by IdeaWorksCompany is the largest ever, with 81 airlines disclosing results. By every measure, 2019 was a year of overwhelmingly good ancillary …

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Flight Plan 2020: Building Airline Revenue in the Recovery – Report

CarTrawler-sponsored report encourages airlines to innovate and offers a 7-point checklist for building revenue during the pandemic and period of recovery. The essential elements of baggage policies and change fees had simple beginnings, but over time the quest for more revenue has created a structure poorly equipped for the COVID-19 era. In addition, the pandemic …

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COVID-19 Has Made Baggage and Change Policies Obsolete; Allegiant, Ryanair, and Southwest Represent Alternatives – Press Release

Travel is returning and airlines have an opportunity to improve the experience for consumers and bring more critical revenue to their bottom lines. The essential elements of baggage policies and change fees had simple beginnings, but over time the quest for more revenue has created a structure poorly equipped for the COVID-19 era. In addition, …

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“Change Fees Will Become Even More Unpopular” is One of 8 Ways Travel Will Be Different a Few Months from Now – Press Release

The pandemic will affect the airline business for years to come, but travel will return because it is an essential element of being human. There are no “opportunities” during this time of trial but we can learn from past economic challenges and global events that have tested the travel industry. This report anticipates the changes …

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